Developing Human Resource KPI, Scorecard and Dashboard Seminar

Seminar/Workshop: Developing Human Resource KPIs, Scorecard and Dashboard

Venue             :  TAVSI Knowledge Hub
                          Unit 201 2nd Flr.  Civic Prime Bldg. 
                          2501 Civic Drive Filinvest 
                          Corporate City, Alabang, Muntinlupa

Speaker           : Ms. Teresita A. Villanueva, DPM
                          Managing Director, TAV Systems Inc. 

• Are you measuring HR’s performance output with the right key performance indicators (KPIs)? 
• Are your KPIs used for the preparation of your HR Dashboard report to management?
• Does your performance scorecard make a very clear differentiation between an exemplar and a mediocre performer making use of the 5 levels of performance?

Over time, the use of KPIs became synonym to performance measurement and management. 

This 2-day program will teach you the most important KPIs for the following areas: 
       a) Recruitment
       b)Retention
       c) Compensation
       d) Talent Development
       e) Working Environment and;
       f) Workforce Profile as you get a guide for
           developing your HR Scorecard and Dashboard.


Course Outline

1.  Overview of Performance Management  
2.  Writing SMART Objectives  
3.  Key Performance Indicators for

3.1 Recruitment      
3.2 Retention    
3.3 Compensation      
3.4 Talent Development      
3.4 Workplace Environment      
3.5 Workforce Profile

4. Defining Levels of Performance  
5. Developing HR Dashboard

Target Participant

HR Practitioners and People Managers
Seminar Fee: 

Rate:  Php 10,000.00 + VAT less 2% EWT Bundle  Rate: Php 500.00 discount on the third participant


For more inquiries and registration you may call Isha or Sarah at (02) 659-0195 or send us an email message at learning.development2013@gmail.com.


You can visit our official site at  http://www.tavsearch.com

About TAV Systems Inc.

TAV Systems, Inc. is a human resource and organizational development consulting company committed in providing quality professional services applying a total systems approach toward change management to companies.

For 15 years, we take pride in exemplifying our corporate brand, "Total Approach to Vision". Our mantra in doing business, the Total Approach to Vision framework embodies our ideals in serving and helping companies in attaining organizational success and effectiveness by aligning organizational components, defining goals and objectives, and providing quality yet cost-effective products and services. This approach guarantees an overall view of one's organization and ensures the proper application of tried-and-tested systems and methodologies.

TAV Systems, Inc. was incorporated and registered with the Securities and Exchange Commission in April 22, 1997 and became operational in May 2, 1997. It has consistently exhibited its expertise in the fields of Management, Organizational Development and Human Resources consulting based on its completed projects with various companies involved in different industries. It is also backed up by highly motivated people who have gained excellent exposure in human capital management, organizational development, sales and marketing management, corporate planning and information technology.

TAV Systems, Inc. is committed to continuously improve its products and services, and business methods through constant research and development, and acquisition of the latest trends and principles in Business Management as a whole.

Our Values:
Teamwork
We draw our strength from the diverse talents of our team members, which we effectively put together to achieve corporate goals.
Action Orientation and Agility
We maintain a sense of urgency to complete our projects. We understand change and easily adapt to it. We make decisions in a timely manner regardless of pressure.
Value-Driven
We are committed to excellence by continuously seeking ideas from our talents and external sources; conducting research to continuously enhance our products and services to ensure they are of utmost value to our clients.
Strategic Thinking
We partner with our clients in uncovering potential opportunities for them to support the achievement of their business plans, providing them with talents, human capital systems and processes as well as change management programs that will enable them to continuously cope with the demands of the highly competitive business world.
Integrity
We hold steadfastly true to our commitments.
Global yet Client-Focused
We make use of globally-recognized practices at the same time tailor-fitting them specific to our clients' needs. This prepares organizations to be more competitive in both local and international marketplace.

 Our Mission:

We are committed to provide:
    Our clients with:
        - the best pool of qualified candidates
        - effective human capital development,
            systems, and processes that contributes to
            the achievement of their corporate goals
        - beneficial organizational change models
            and programs that will make them adapt
            with constantly impinging organizational
            challenges

    Our internal talents with opportunities for:
        - continuous career growth and development
        - rewards and recognition
        - involvement and empowerment

    Our stakeholders with:
        - a good return on their investment

    Our community and our country with:
        - employment opportunities
        - knowledge, skills and values development


HR Services Includes:

1. Consultancy
     - Organizational Job Analysis and Salary Design Structure
2. Professional and Executive Search
        - Sourcing
        - Psychological and Competency Based Assessment Report  (includes series of Psychological Exams and Competency Based Interview)
3. Learning and Development
       - Public Seminar
       - In house Seminar
       - Team Building 

Contact us at 
Landline: (02) 659-0195
Mobile    : 0917-527-9344
Email      : learning.development2013@gmail.com (For learning and development)   
Website  : http://www.tavsearch.com 

Trainer's Profile

Ms. Teresita Villanueva, DPM or Tess, is a true advocate of building and sharpening skills of HR experts and practitioners to become champions of organizational effectiveness through good people practices. With 33 solid years of human resource experience under her belt.

She dedicates her knowledge and expertise in helping other companies in achieving organizational effectiveness through her role as Managing Director of TAV Systems, a human resource and organization development consulting company

She is the Corporate Treasurer of Inspiring Partners Inc., the delivery partner of Investors in People International for Philippine operations. She is the second in the Philippines to be certified as Investors in People (IiP) Assessor and Adviser. In such capacities, she was exposed to the good people practices of organizations in the hospital, university, port operations, medical services, personal care, manufacturing, training services, rural electrification cooperative and shipping industries. Investors in People is a UK Standard for excellence in people practices.

Her outstanding dedication and hard work in this profession led her to become the President of Philippine Society of Fellows in People Management in 2010 and qualify to be conferred the title of Diplomate in People Management by the accreditation council of the SOF in April of 2011. 

She holds a Masters degree in Organization Development specializing in Enterprise Leadership from Southeast Asia Interdisciplinary Development Institute and a Bachelor of Science degree in Psychology from the University of Santo Tomas. 

She was a former director and Treasurer of the People Management Association of the Philippines.

Ms. Villanueva is a certified KPI Professional having completed the Certified KPI Professional course and has passed the certification examination conducted by The KPI Institute at Melbourne, Australia. She also successfully installed the performance management system of companies in the insurance, cable holdings, marketing, retail, distribution and IT industries in the Philippines.

Selecting KPIs and Designing Scorecards and Dashboards for Insurance Companies

Do you want to create a corporate/team/individual performance scorecard?

Having a hard time defining your employees KPI and KRA?

 

Selecting KPIs and Designing Scorecards and Dashboards for Insurance Companies

 

I.  Introduction

Performance management is a very broad term and as a result, people understand the concept in different ways that some people would think of it as individual performance management.

Performance management is a series of management tools and processes used for connecting the individual, departmental and organizational levels of an organization. These processes monitor, control, and manage the strategic and operational direction of an organization.  

 Key practices include identifying Key Result Areas (KRAs) for every department/unit/individual, setting priorities and operational plans, establishing targets and relevant key performance indicators (KPIs) and measuring actual level of performance based on agreed standards or indicators. 

This workshop combines the principles of Management by Objective (MBO), Balanced Scorecard (BSC), and Key Performance Indicators (KPIs) as it guides key leaders of the organization in having the right performance measurement to determine how well the organization is performing at the corporate, departmental and individual level.

The goal of this 2-day seminar-workshop is to help Insurance companies achieve desired results, expressed through strategic objectives with clear KPIs and well-defined performance levels.  This is to ensure that management measures the right results and people throughout the organization are justly measured as to the level of their actual performance output vis a vis set targets.  

II. Objectives

At the end of the 2-day seminar/workshop, participants are expected to:

1. Describe the different phases of performance management system.

2. Define key concepts such as:  MBO, BSC, KPI, KRAs, and Levels

     of Performance

3. Give examples of KPI s for the four different perspectives of the balanced

     scorecard.

4. Write SMART objectives linked to the achievement of departmental and

     corporate objectives following the four perspectives of the Balanced

     Scorecard.

5. Select the right KPIs to measure performance based on the KPIs of the Insurance industry and functional teams (HR, Sales, Marketing, Administration & IT).

6. Define the meaning of the KPIs they select.

7. Describe quantitatively the different levels of performance.

8. Design performance scorecard.

9. Visualize results using dashboards.

III.  Course Outline

Overview of the Seminar/Workshop

Leveling of Expectations

I. PMS Defined

2. Performance Management System

3.  Snapshot of the Balanced Scorecard

4. Importance of Well Defined Objectives

5. Writing SMART Objectives

6. KPI Defined

7. KPI Selection Criteria

8. KPI Life Cycle

9. Top KPIs of the Banking Industry

10. KPIs for the Four Perspectives of the Balanced Scorecard

11.  Benefits of Corporate KPI Directory

12. Differentiating/Describing Each Level of Performance (Poor to Excellent) for

       Each Objective

13. Creating Corporate/Team/Individual Performance Scorecards

14. Designing Performance Scorecards

15.  Designing Performance Dashboards

16. Using Performance Scorecards to Measure and Monitor Actual Work Output

Wrap Up

IV.  Methodologies

Lecture

Discussion

Workshop

Group Exercises

V. Target Participants: 

All managers and executives of Insurance Companies who are tasked to develop their respective KPIs

VI. Session Fee:

Regular session fee is P12,000.00 (exclusive of VAT) per participant. Meals will be served and training materials will be provided for attendees.

VII. Registration Procedure:

Fill out and print the attached form and send it to Isha at learning.development2013@gmail or fax it to 659­0195 together with the deposit slip as proof of payment.

Payment may be deposited to:

TAV SYSTEMS INC

Bank of the Philippine Islands

Savings Acct # 0933­0028­45

Alabang Civic Place Branch

VIII. Cancellation Procedure: 

The following refund terms will be followed: 
Full refund on or before February 8, 2013 
50% refund February 9-13, 2013
25% refund February 14-18, 2013 
Registrants who cancel their registration on or after February 19, 2013 are not eligible for the refund. 


XI.  Bundle Rate: 

A P500.00/participant discount will be given to companies with 3 or more attendees. 

For inquiries and registration you may contact us at (02) 659-0195 or send us an email at learning.development2013@gmail.com

Measuring the ROI of Human Capital Seminar

What are the hidden costs of absenteeism and    employee separation/turnover?      How do we measure the costs and benefits of        trainings and employee engagement programs?                MEASURING THE ROI OF HUMAN  CAPITAL

Course Outline: A.    Making HR Measurement Strategic      B.     Analytical Foundations of HR Measurement   C.     Cost and Benefits of Learning and Development Programs          D.    Employee Attitudes and Engagement  E.     Financial Effects of Work-life Balance  F.     Range (Distribution) of Performance-Appraisal Ratings     G.    Hidden Cost of Absenteeism       H.    High Cost of Employee Separation        I.       Employee Health, Wellness, and Welfare

Testimonies from the participants:  "It is worth our investment!" "... it will be easier for us to explain to management that HR is also a source of ROI."     "The formulas are very useful. I've attended quite a number of training programs   but this is the first time that I encountered real HR metrics... After this training,   could write proposals/recommendations backed up by analytic." "The concepts & methods are not just theories that are hard to apply.  They are   very   practical especially the ROIs formula on HR programs."  "It is very useful for my job. I've come to realize how to put numbers in               every  activity in  HR."  "Training was indeed very useful to me..."   "It is very interesting training. It made us, HR people, more conscious about the  cost  of initiatives and programs."   "Congratulations! Great Seminar!"

Session Fee:

Regular session fee for 2 days is P12,000.00 (exclusive of VAT) per participant. Meals will be served and training materials will be provided for attendees.

Registration Procedure:

Fill out and print the attached form and send it to Isha at learning.development 2013@gmail or fax it to 659­0195 together with the deposit slip as proof of payment.

Payment may be deposited to:  TAV SYSTEMS INC  Bank of the Philippine Islands  Savings Acct # 0933­0028­45  Alabang Civic Place Branch

NEXT SCHEDULE OF MEASURING ROI OF HUMAN CAPITAL WILL BE ANNOUNCED!

For other details and registration you may call us at (02) 659-0195 or you may email us at learning.development2013@gmail.com

Visit our site at http://www.tavsearch.com